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Refund & Returns Policy
Returns
We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged/defective items in your order under the 7 Days Returns Policy. We are to address this problem immediately. Please email / WhatsApp to www.aveglowmy@gmail.com / +60183686905 right away, and include the following information:
– Your payment receipt.
– Your order number.
– The details of the damaged/defective product received.
– Attach images of damaged/defective products received.
We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your damaged/defective items. We will ask you to send the damaged/defective items back to us (at our expense). Thank you.
The returns products are excluded :
– Product has been opened/used
– Product is not its original condition/damaged/missing part
– Any free gift/sample not returned
– Products without official receipt
– In case of dispute AveGlow decision shall be final and conclusive
– Final sale items are identified as such on their product information pages.
When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment.
– We will do our best to ensure that the website information is consistent with the product. If the product packaging specifications are different from the actual ones, the actual product shall prevail. AveGlow will process your returns within 7 days working days after receiving the returned parcel.