Faq

Product

1
Where are your products formulated?
Our products are formulated from French and Korea.
2
Is Nicotinamide Collagen Tripeptide suitable for all ages?
Suitable for individuals aged 25 and above. Not recommended for those under 25. For more details, please visit our website or consult our customer service on WhatsApp.
3
How should I store my supplements?
In general, we recommend storing the product in a dry and cool area, away from direct sunlight or heat sources. We recommend referring to the product label or the information available on the product page on AveGlow website for further guidance.
4
Can I take Nicotinamide Collagen Tripeptide when pregnant or breastfeeding?
No, it is not recommended to take Nicotinamide Collagen Tripeptide during pregnancy or breastfeeding, as the baby does not require these specific nutrients. It is advisable to consume our supplement after this period.
5
Is Nicotinamide Collagen Tripeptide certified?
Don't worry! We adhere to Malaysia's HACCP and GMP certification standards, ensuring complete food safety. All products undergo rigorous testing and inspection to meet hygiene standards, protecting consumer rights. Additionally, we have Mesti and SGS product certifications.
6
Is Nicotinamide Collagen Tripeptide Halal certified?
Yes, our product is halal certified by JAKIM.

Ordering

1
How do I order?
You can place order via our website ave-glow.com, through our facebook page -AveGlow / our Whatsapp - +60183686905.
2
How far in advance should I place my order, and how long does it take to process?
We recommend placing your order 1-3 days in advance. If you need to place an order with less than 2 days' notice, please call our customer service at +60183686905 or reach out via WhatsApp.

Once we receive your order, it will be processed within 3 days. Order processing operates Monday to Friday, excluding public holidays.
3
Do I need to make full payment or just a deposit will do when I order?
Yes, full payment is required for the system to process your order.

Shipping

1
What courier do your orders ship?
All orders are shipped via DHL.
2
How is the shipping cost?
Our shipping cost are based on DHL Shipping Rate. You may refer to the charges at HERE.
3
How are orders shipped?
Successful orders will be shipped within three (3) business days (Monday – Friday). Once your order has been collected from our warehouse, you may use the tracking number provided to track your order HERE.
4
Can I deliver overseas?
Yes, to deliver oversea, you can email/WhatsApp (www.aveglowmy@gmail.com / +60183686905) our customer service for more details.
5
How long does it usually take for my order to arrive?
Please be aware that AveGlow cannot guarantee specific delivery times as there may be unforeseen circumstances beyond our control.

However, we make every effort to ship orders within three (3) business day (Monday – Friday). If you are in Malaysia, your order will typically take 1-3 days (West Malaysia) / 5 - 7 days (East Malaysia) to arrive. In some cases, the delivery time may be faster, while in others, it may take slightly longer depending on your address (approximately 7-10 days).

Payment

1
What kind of payment do you accept?
We accept Visa, MasterCard, E-Wallet.
2
Are There Any Exchange Rates?
All of our transactions are based in Ringgit Malaysia (MYR). If your debit/credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Refund/Cancellation

1
Can I change/cancel my order after I made payment online?
After placing an order, customers cannot request a refund due to a change of mind.
2
What if the items I received defective/incorrect/damaged?
If you receive merchandise that is incorrect, missing, or defective, please contact us within 7 days of receiving your order. Include your order number, photographs of the item(s), payment receipt and all related references. We will do our best to resolve your issue as quickly as possible.
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